We Are Here to Serve You

Need a transcript? Have questions about your financial aid or a hold on your registration? Cal Student Central is your destination for key university business related to financial aid, fees and billing, payments, disbursements, registration and enrollment.

Our goal is to serve students more efficiently by providing:

  • This website as a resource for the most frequently asked questions we get from students like you.
  • One central location with service-oriented, cross-trained staff who will work to resolve issues without needing to refer students elsewhere. In cases where additional time is needed to research a situation or a student needs to meet with a partner office, Cal Student Central will track the progress of a student’s issue from initial inquiry to final resolution.
  • Consistent hours of operation Monday - Friday, 9 a.m. - 4 p.m.
  • Walk-in, phone or email assistance. Visit 120 Sproul Hall, call us at 510-664-9181 or open a case.

Map of Cal Student Central: 120 Sproul Hall

Our Team

When you call or visit 120 Sproul Hall, our advisors and service representatives will be here to help you. Cross-trained to deliver comprehensive advising services, our goal is to answer your question as quickly as possible.


Carmen Ortiz, Director of Cal Student Central

Carmen Ortiz
Director of Cal Student Central


Ralph Serrano

Ralph Serrano
Associate Director


Sully D.

Sully Diaz


Michael C.

Michael Cervantes


Melissa V.

Melissa Villa


Kisha E.

Kisha Evans


Jontae Y. Jontae Young


John H.

John Haugarth


Javonne B.

Javonne Byrd


Jamie W.

Jamie Wiegert


Isaura L. Isaura Linares


Genaro O. Genaro Olivares


Gabriela U. Gabriela Urias


Chelsea Y. Chelsea Yost


Alexandreia Williams Alexandreia Williams