What is the concept behind a "one-stop" service center?

The basic concept of a one-stop service center is that students are able to take care of matters related to financial aid, fees and billing, payments, disbursements, registration and enrollment in one visit, without having to be referred elsewhere. A one-stop center typically consolidates several different (but related) services in one location, making it convenient and efficient for students.

Our goal in Cal Student Central, is to answer your question during your visit in 120 Sproul Hall. Some situations will require further assistance from one of our partner offices (e.g. Financial Aid and Scholarship Office or the Office of the Registrar). Most referrals to partner offices are completed in the same visit. However, if you are referred to see a financial aid counselor after 3 p.m. your appointment will occur the following business day.